Day in the life of a support colleague

As part of the support team, Emma works with our patent attorneys to ensure the smooth operation of our service for clients.

8.30am

I arrive into the office and read through any emails that have come in over the weekend.

9.00am

With none of the emails requiring my immediate attention I head to the kitchen to make a cup of tea and set myself up for the day.

9.30am

First of all I check the “to report” folder to see what items need reporting and prepare draft reporting emails for checking by my patent attorney colleagues.

11.45am

As it is Monday morning I head to a meeting room for our weekly team meeting with some of my London colleagues.

12.00pm

We stay in the meeting room and join a Skype call with the whole physics, engineering and IT patents team across the other offices. This is a weekly meeting and everyone discusses what work they have on for the week, and anything interesting that happened since the meeting last Monday.

1.00pm

This is when I usually head for lunch. Most days I get out for a walk and then head back to the office to sit in our spacious kitchen with my lunch.

2.00pm

I’ve finished lunch and I have a number of approval emails to send out from the drafts I prepared this morning. I get them sent out and mark off my to-do list.

2.45pm

We have just received formal drawings from our draughtsperson and so I prepare a standard letter and upload to EPOLine (the European Patent Office Online Services) for checking.

3.30pm

I am currently mentoring a new administrator and today we are going over preparing filing instructions to foreign associates as we have a couple of cases to be filed in China and the US.

4.30pm

Time to leave the office for the day.